Dispatch Options
Each product listing page has an information about dispatch order.
In case we have the product completely assembled and ready then the package is generally dispatched within 2 days after receipt of payment.
In case some customization and minor modifications are needed to be done with the product by your desire (e. g. apply different color than on the product listing images) then it normally takes up to 7 days before shipping the package. When an order is placed on the item, please go to Your account -> Order History -> Details (next to your order) -> Add a message and put all the information in the text field after the product choice. Or contact us in any other way. Dispatch will occur when the product is ready.
In case the product manufacturing cannot be completed without certain details from your side, then the 'Add to card' button is not available on this item's listing. First, please contact us with specific requirements, clarifying questions will be asked from our side. Then, upon agreement about all the details the link with payment option will be provided to you to make the order. Dispatch will normally occur within 14 days after that.
Carrier Options
Packages are shipped via Emirates Post with tracking. If you prefer faster delivery time and the package delivered door-to-door, go with Express option. Whichever shipment choice you make, we will provide you with a link to track your package online.
Packaging
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed and equal to AED 10, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Sales Tax
All orders are subject to 5% VAT, which is included in item's price.
Each shipping option includes tax by carrier.
If you have any additional questions about our Shipping & Returns policy please do not hesitate to contact us.